Policies on Returns, Security and Privacy

Important!

Thank you for visiting our website. Before you begin enjoying our Site, please know that your use of this site is also subject to the following Privacy Policy. We respect your privacy and recognize the need for appropriate protection and management of personally identifiable information you may share with us. Since we collect certain types of information about our Site visitors, you should fully understand the conditions of our collection and use of such information. Please take the time to read this Privacy Policy before using and/or submitting any information on this Site.  This Site is operated in the United States.

Returns

We want you to be happy with your purchase. If there is a manufacture defect, we will gladly accept your product back for a refund or exchange within 10 days from the purchase date.  If the product is the wrong selection and is unused and unopened we will refund or exchange your product within 10 days. Please email us at contact@dermabellaskinstudio.com in advance at to obtain return authorization.

Security

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

Privacy

Thank you for visiting our website. Before you begin enjoying our Site, please know that your use of this site is also subject to the following Privacy Policy. We respect your privacy and recognize the need for appropriate protection and management of personally identifiable information you may share with us. Since we collect certain types of information about our Site visitors, you should fully understand the conditions of our collection and use of such information. Please take the time to read this Privacy Policy before using and/or submitting any information on this Site.  This Site is operated in the United States.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.  However, you are welcome to use the Contact Us page to place an order or get more information. 

Links to other websites

When you click on links on our Site that take you to third-party websites (including social networking sites), you will be subject to the privacy policies of those third parties, not our Privacy Policy.  You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • once you have opted-in to direct marketing, you may change your mind at any time by emailing us

If you believe that any Personal Information collected and maintained by us about you is not correct or has changed, please contact us explaining the correction or change.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. 

If you believe that your email address or account password has been compromised, you are required to notify us immediately so that necessary measures can be taken.

If you have questions or comments about our Privacy Policy, please contact us by email.

This Site is intended for use by adults only.  In the event that we discover that a child under the age of 13 has provided Personal Information to us, in accordance with the Children’s Online Privacy Protection Act, we will delete the child’s personal information from our files to the extent technologically possible.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.